How Do I Get a Refund From Viva Aerobus?

How do I get a refund from Viva Aerobus

How Do I Get a Refund From Viva Aerobus?

Viva Aerobus is a famous and low-fare Mexican airline that provides services throughout Mexico and other destinations. Unlike other airlines, Viva Aerobus focuses on levying minimum cancellation and change charges. So, if you are looking for the procedure to get a refund from Viva Aerobus, read this article till the end.

Similar to every other airline, Viva Aerobus also has a set timeframe within which customers can cancel their tickets and claim a refund. However, it is important to note that the refund rules are different for different ticket classes. To know the cancelation, refund, and other policies, read the article till the end.

How Can I get a refund with Viva Aerobus?

If you are wondering whether or not Viva Aerobus provide refunds or not, then the answer is yes, it does. However, there are several factors that differentiate the refund process from customer to customer.

Passengers who wish to cancel their booked tickets may choose either the online or offline method. Both methods are convenient and hassle-free. In the following section, both procedures are given in detailed step-by-step instructions. Please go through them and choose your preferred method of cancelation.

Online Viva Aerobus Cancelation Procedure

If you want to get a refund from Viva Aerobus using the online procedure, then follow the general steps given below. The online procedure is convenient for users who have access to a laptop and internet connection. So, without any delay, let’s read the procedure.

  • On your preferred web browser, visit the official Viva Aerobus website.
  • Now, click on the ‘Manage Booking’ option available on the homepage.
  • To proceed further, enter the booking number and the last name of the passenger.
  • From the available flight bookings, click on the flight that you wish to cancel.
  • Click on ‘Cancel’ and follow the on-screen prompts until cancelation is done.
  • Now, you’ll see a refund form on the screen.
  • Click on the form and fill it thoroughly with valid information and documents.
  • Additionally, add the account details for which you wish to receive the refund.
  • After filling in all the details, submit the refund form online.
  • You will receive your refund within 7-21 business days.
  • Lastly, you may also check your refund status online by visiting the official website.

Offline Viva Aerobus Cancelation Procedure

The offline method of cancelation is the most used one, as an official from the airline is there to assist you throughout the procedure. If you are facing trouble in the online procedure, then you may choose the customer service phone number method. Please read the steps below to learn how the offline procedure works.

  • Firstly, dial the official Viva Aerobus Customer Service phone number: 1 (833) 830-2006.
  • Secondly, press the key assigned for booking cancelation.
  • Please provide the ticket details to the airline official.
  • Explain your reason for Viva Aerobus cancellation to the executive, and confirm with them the refund amount that you are eligible for.
  • Thirdly, fill out the refund form as shared by the executive.
  • Finally, submit the form and wait for confirmation at your registered email address.

What is Viva Aerobus 24 Hour Cancellation Policy?

The 24-hour cancellation policy by Viva Aerobus is applicable on all domestic and international flights. This policy allows customers to cancel their tickets free of cost. However, they must cancel their ticket within 24 hours of booking it. If the passenger cancels their ticket after these 24 hours, then a cancelation fee is levied as per the cancelation policy. Additionally, canceling your ticket within 24 hours of booking allows you to get a full refund fromViva Aerobus. Customers can cancel their reservation through the online or offline method.

The steps to cancel the ticket online are:

  • Visit the official Viva Aerobus website on your preferred web browser.
  • Please enter the last name of the passenger and the booking number for the flight you wish to cancel.
  • Now, click on ‘Cancel reservation’.
  • In the next step, select the reason for canceling your reservation.
  • Lastly, review all the details and then click on ‘Confirm Cancellation.’

Viva Aerobus Cancellation Fees

Apart from the 24-hour cancellation policy, there is no scenario under which the airline gives you a full refund. Therefore, it is best to know the amount of the cancelation fee that you need to pay to the airline. Passenger can make changes to their existing booking by paying some fees, which are given below.


In the columns given below, the reissuing fee used for different platforms is given. Additionally, the time at which you make changes to your flight is also mentioned.

Reissue Fee

Online Method

Phone Number Method

At the Airport

Changes when departure is later than 24 hours.

USD 80


USD 150

Changes when departure is in less than 24 hours (up to 4 hours before departure)

USD 110


USD 200


Reissue Fee

Online Method

Phone Number Method

At the Airport

Changes when departure is later than 24 hours.

USD 45-54


USD 50

Changes when departure is in less than 24 hours (up to 4 hours before departure)

USD 62-75


USD 67

Viva Aerobus Cancelled Flight Compensation

Sometimes, there are some instances that force the airline to cancel the flight or cause a delay. However, it does not mean that the customer must suffer. In cases where there is a cancellation or delay because of the airline’s fault, the airline provides compensation to the customers. Customers are eligible for compensation up to 750 USD if the flight is delayed for more than 4 hours.

The airline will provide you compensation in the following instances:

  • If the airline has given out too many tickets, it will lead to problems in boarding.
  • The delay in the flight is more than four hours.
  • If any passenger misses their connecting flight due to the airline’s delay.
  • Cancelation of the flight by the airline at the last minute.

Please note that there are some circumstances under which the airline will not provide any compensation. These include delay or cancelation due to extraordinary circumstances, such as air strikes, poor weather conditions, or national or military orders. However, the airline will help you rebook a flight or provide travel credits as per your itinerary.

Viva Aerobus refund policy

Are you wondering “how to get my money back from Viva Aerobus”? Read the points given below that highlight the Viva Aerobus refund policy in brief.

  • Passengers can cancel their tickets and receive a full refund if the cancelation is done within 24 hours of booking.
  • Moreover, the scheduled departure of the flight must be at least seven days later.
  • Cancellation of a flight is allowed up to four hours before scheduled departure.
  • After the 24-hour cancelation window, passengers are liable to pay a cancelation fee.
  • The airline will transfer the refund in the original form of payment.
  • Cancelation and refund are not eligible on promotional tickets and Zero fares.
  • Refund requests and cancelations can be done via both online and offline procedures.
  • Customers will get a refund with Viva Aerobus within 7-21 business days after cancellation.


Viva Aerobus is a Mexican airline famous for its top-notch services and low-fare tickets. The airline understands that sometimes plans do not fall well in place, so it is necessary to cancel tickets. The article above highlights all the important points you need to know about the refund and cancelation rules of Viva Aerobus. To know more, please contact a live person at Viva Aerobus by calling 1 (833) 830-2006.

What are the Viva Aerobus Airlines refund policy rules?

The refund policy by Viva Aerobus allows customers to request refund in both, online and offline method.

Will you get Viva Aerobus Cancel flight online notification?

Yes. Customers can cancel their Viva Aerobus flight booking online. They will also receive a cancelation confirmation on their registered email address.

How to cancel flight Viva Aerobus online?

The online cancelation process of Viva Aerobus is easy and quick. Customers can visit the official website of the airline and go on “manage bookings’.

How to cancel a Viva Aerobus flight via Phone number?

Please dial (833) 830-2006 and speak to a live person at Viva Aerobus. Explain your query and they will help you cancel your ticket.

Does Viva Aerobus refund money?

Yes. If the customer meets the eligibility of refund, then the airline will transfer the refund in the original mode of payment.

How do I get a full refund on a flight ticket?

The 24-Hour cancelation policy by Viva Aerobus allows customers to get a full refund on their cancelled ticket. However, they must cancel the ticket within 24 hours of booking it.

How do I file a complaint with Viva Aerobus?

If you wish to file a complaint then you may send an email to asistenciaequipajes@viva or directly call their customer service phone number.

+1(833) 930-2006