Singapore Missed Flight

Singapore Missed Flight

Singapore Missed Flight

Sometimes, due to unforeseeable circumstances, you may miss your flight. When this happens, you will seek a refund or try to catch the next flight to your destination. If you are holding a Singapore Airlines flight and you are also concerned about it, then you must familiarize yourself with Singapore’s missed flight policy. If you look at the Singapore Airlines Missed Flight Policy, most of its provisions are quite strict. This blog provides more details about Singapore airline’s missed flight policy.

What is Singapore Airlines Missed Flight Policy?

Here are the crucial insights into Singapore Airlines missed flight policy:

  • If you are unable to board the flight by Singapore Airlines due to overcrowding or insufficient capacity, in that case, Singapore Airlines voluntarily asks travelers to surrender their seats in exchange for compensation or board their next available flight.
  • In case you cannot board the flight on an “involuntary basis,” then Singapore airline will provide you compensation in the following ways:
    1. If you have a journey of 1500 K.M. or less, you can claim compensation of €250.
    2. If you have a journey between 1500 K.M. and 3500 K.M., you can claim compensation of €400.
    3. Additionally, If you have a journey of over 3500 K.M., you can claim compensation of €600.
  • If you choose to board the next flight, the Airline will provide you with refreshments, meals, transport, hotel accommodation, etc., during the waiting period.
  • If you miss a flight due to Singapore Airlines’ cancellation, you are eligible for a refund. However, the airline might also arrange an alternative flight for you.
  • If you are in the “No Show” category, you are not eligible to request a refund from the airline.
  • The traveler who has already informed the airline about the delay in reaching the airport due to a reasonable problem will be considered in the “Flat Tier” category and will be eligible to request compensation from the airline.
  • If you miss a flight due to an airline’s interruption or any technical problem at the gate and the fault is with the airline, no additional charges will be added to the traveler.
  • Missing a Singapore Airlines flight due to any medical emergency or the demise of a family member might get you a partial refund.

How to Rebook a Singapore Missed Flight?

Singapore Airlines understands your situation, so after missing a flight, they offer you the option to rebook a flight to the same destination with or without minimal fees. The steps to rebook are as follows:

  • Firstly, call the Singapore Airlines customer care number 1(833) 930-2006.
  • Please provide them with all the necessary booking details and explain the situation.
  • While speaking to the representative, explain clearly and concisely why you missed your flight. The airline representative might ask for details such as the circumstances leading to your delay or any unforeseen events.
  • The representative will assess the availability of alternative flights to your destination. The representative will provide you with options according to the seat availability and the fare conditions of your ticket.
  • According to the fare rules of your ticket, there may be rebooking charges or fare differences that you might have to pay.
  • Select the new flight according to the suitability of your schedule and preferences. It would help if you considered the factors such as transit duration, departure time, and the overall convenience of the new flight.
  • Complete the payment procedure if there is any rebooking fee or fare difference you might have to pay.
  • Lastly, you must collect the travel documents, such as the new e-ticket or boarding pass, for your new flight.

How to Claim a Refund for a Singapore Missed Flight?

To claim a refund for a missed Singapore flight, you must follow these steps:

  • Firstly, contact the Singapore Airlines customer service representative.
  • Then, ask for the compensation request form.
  • Fill out the form to request compensation. You must enter the necessary details to get the compensation without any hassle.
  • After completing the form, you have to submit the form at the counter.
  • If you are eligible for the compensation, then you will receive your compensation within 7 to 10 business days.


Singapore Airlines allows its travelers to rebook their flights in case they miss their flight. Additionally, Singapore Airlines allows passengers to claim compensation or refund for missed flights. However, if you find it difficult to proceed with the process, you can conveniently contact their customer service at 1(833) 930-2006.

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What if I accidentally miss my flight?

Though missing your flight is not ideal, rebooking a new flight on the same day may be possible. When you miss your flight, your priority should be to get rebooked on a new flight. You can do this with the airline’s help or via a carrier’s app or customer service portal.

Do they cancel the return if I miss my flight?

If a passenger misses or skips the outbound flight of a round-trip reservation, the remaining flights on the reservation are canceled.

Who pays for missed connecting flights?

If you are responsible for missing your connecting flight, the airline is not obligated to pay for a replacement or to offer any compensation. They may oblige if you ask the airline to assist you with your re-booking. However, they are under no obligation to do so.

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