Terms And Conditions

Hello and welcome to Get Human Desk! We appreciate you taking time to read our terms of services. We are here to make flight bookings and travel-related questions convenient for our travellers with quick assistance. These Terms and Conditions explain how our website and services work, what you can expect from us, and what responsibilities apply when you use our platform.
By accessing our website or using our services, you agree to these terms. Please review them before making a booking or requesting assistance.

Our Services

Get Human Desk provides independent flight-booking and travel-assistance services. Depending on the service requested, we may help you explore flight options, make reservations, understand booking policies, or navigate changes to existing travel arrangements.
The services available, applicable fees, and conditions will be explained during the relevant booking or service process.
Note: Get Human Desk is an independent service provider and is not affiliated with, endorsed by, or authorized by any airline unless expressly stated otherwise. Airline and supplier names and trademarks belong to their respective owners.

Booking Requests And Confirmation

Submitting an enquiry, receiving a quote, or speaking with our team does not guarantee a reservation or ticket.
All bookings are subject to seat availability, applicable supplier approval, payment requirements, and confirmation. A flight booking should be treated as confirmed only when the applicable ticket or booking confirmation has been issued.
Please review your itinerary, passenger names, travel dates, and other booking details carefully and notify us promptly of any errors.

Pricing And Payments

Fares, availability, taxes, supplier charges, and service fees may change before a booking is completed. The applicable price and any service charges will be communicated clearly before you commit to a paid service.
You are responsible for charges you expressly approve, including applicable booking, change, cancellation, and supplier fees. Any additional charge must be communicated before you are asked to approve it.
Payments must be made through the authorised payment method or channel provided for your transaction. We will not ask you to disclose your account passwords or one-time verification codes.

Changes, Cancellations And Refunds

Flight changes, cancellations, and refunds are subject to the applicable airline or supplier rules and the terms disclosed for your booking.
Our assistance with a change, cancellation, or refund does not guarantee approval by the supplier or recovery of the amount requested. Applicable supplier penalties and any disclosed service fees may apply.
Where a refund is approved, the amount and processing time may depend on the party handling the payment and the relevant supplier’s procedures. Any non-refundable fee will be identified before you commit to the relevant service.
Contact our team for assistance with an existing booking or refund request.

Your Responsibilities

You agree to:

Ensure that you have valid passports, visas, identification, and other required travel documents.
Provide accurate, complete, and current passenger, contact, and booking information.
Use our website and services lawfully and only for legitimate purposes.
Review your booking confirmation and the applicable supplier conditions.
Check airline rules for baggage, check-in, boarding, transit, and other travel requirements.
Keep your login credentials and sensitive information secure and promptly report suspected unauthorised activity.

You are responsible for ensuring that you are authorised to make bookings or provide personal information on behalf of other travellers.

Airline And Third-Party Services

Airlines and other travel suppliers independently control their services, schedules, fares, availability, operational decisions, and applicable policies.

Flight schedules may change, flights may be delayed or cancelled, and suppliers may impose restrictions. We may assist you in contacting the relevant provider or understanding your options, but we cannot guarantee a supplier’s decisions or performance.
If you complete a transaction directly with a third party, that transaction is also governed by the third party’s terms and policies.

Website Use And Intellectual Property

All website content, including original text, graphics, branding, and design, is owned by Get Human Desk or used with permission and is protected by applicable intellectual property laws.
You may use the website for lawful personal purposes. You must not copy or commercially exploit our content without permission, misuse our services, submit fraudulent information, interfere with website operations, or attempt unauthorised access to our systems.
We may suspend access where reasonably necessary to protect our website, users, or business from misuse or unlawful activity.

Privacy And Personal Information

We handle personal information in accordance with our Privacy Policy. Information may be shared with relevant airlines, booking providers, payment processors, or service partners when reasonably necessary to fulfil your request, process a transaction, or meet legal obligations.
Please review our Privacy Policy to understand how your information is collected, used, stored, and protected.

Service Availability And Liability

We make reasonable efforts to provide helpful, current information and reliable assistance. However, we do not guarantee uninterrupted website access, continuous availability, or the availability of any particular fare or travel service.
To the extent permitted by applicable law, Get Human Desk is not responsible for losses caused by third-party supplier decisions, inaccurate information supplied by users or suppliers, or events beyond our reasonable control.
Nothing in these Terms excludes or limits liability, consumer rights, or remedies that cannot lawfully be excluded or limited. Where we are responsible for a loss under applicable law, our liability will be determined accordingly.

Changes Applicable On These Terms

We may update these Terms to reflect changes in our services, business practices, or legal requirements. Updated Terms will be published on this page with a revised date.
Changes will apply prospectively, subject to applicable law and any terms already agreed for a confirmed booking.

Governing Law And Disputes

These Terms are subject to the laws applicable to the legal entity operating Get Human Desk, subject to mandatory consumer protection laws.
We encourage you to contact our team first so we can try to resolve any concern fairly. Nothing in this section removes any legal right you may have to bring a claim before a competent authority or court.