Cancellation And Refund Policy
We understand travel plans can change unexpectedly. Get Human Desk is here to help you in such a situation. Connect with our team for guidance and support throughout your cancellation or refund request. Before proceeding, review the applicable cancellation rules, refund eligibility criteria, and restrictions to understand your options and make an informed decision.
Flight Cancellation Policy
Flight cancellations are subject to the individual airline’s rules, ticket type, and fare conditions.
- Within 24 Hours: A cancellation may qualify for a full refund if the booking meets the airline’s applicable rules and legal requirements. This does not apply automatically to every booking.
- After 24 Hours: Cancellation fees or restrictions may apply, depending on the airline and fare conditions.
- Low-Cost Airlines: Some airlines require cancellations or changes to be handled directly through their own customer service channels.
- Round-Trip Bookings: Cancelling one flight may affect the remaining itinerary, depending on the ticket terms.
Contact our team before cancelling if you need assistance understanding your options.
Cancellation And Service Charges
Airline cancellation fees, fare penalties, and other applicable charges may be deducted from an eligible refund.
Any service or booking fees charged by Get Human Desk are subject to the terms disclosed at the time of purchase and applicable law. Refundability of these fees will be determined by those terms.
All applicable charges will depend on the booking conditions and the service requested.
Refund Processing Time
Once a refund is approved, processing time depends on the airline, payment provider, and original payment method.
Refunds are generally returned to the original payment method unless otherwise permitted. The time taken for the funds to appear in your account may vary.
Get Human Desk cannot guarantee a specific refund timeline when processing depends on third parties.
Refund Eligibility
Refunds depend on the ticket conditions and the airline’s refund policy.
- Airline Cancellations: If an airline cancels your flight, refund or rebooking options depend on the airline’s policy and applicable law.
- Refundable Tickets: Eligible tickets may qualify for a full or partial refund after applicable charges.
- Non-Refundable Tickets: These generally do not qualify for a cash refund, although travel credit may be available under the airline’s rules.
- Special Circumstances: Requests involving serious illness, bereavement, or other exceptional situations may be reviewed by the airline. Supporting documents may be required.
- Delays And Schedule Changes: Refund eligibility depends on the circumstances and the applicable airline rules and legal requirements.
Submitting a refund request does not guarantee approval.
Missed Flights And No-Shows
If you miss your flight without cancelling your booking in advance, the airline may classify you as a no-show.
A no-show may result in the loss of your ticket value or refund eligibility. It may also affect any remaining flights on your itinerary.
Contact the airline or Get Human Desk as soon as possible if you don’t want to miss your flight.
How To Request A Cancellation Or Refund?
To request assistance, speak with Get Human Desk and provide your booking reference number, passenger name, and travel details.
Our team can help you understand the applicable conditions and available options. All cancellation and refund requests remain subject to the relevant airline’s rules and applicable law.
Important
We encourage customers to review their ticket conditions and booking confirmation carefully before requesting a cancellation. Refunds, credits, and rebooking options are subject to the applicable airline’s rules and any relevant legal requirements.
Get Human Desk aims to provide clear guidance and reasonable assistance throughout the process. However, the final refund amount and approval may depend on the airline or other service provider.