Hawaiian Airlines

The moment you realize you are about to miss your flight, trying to make it to the airport on time, trembling and stressed, is when you need to be most aware of your next step. Yes, the first step is to contact your airline and let them know you missed your flight.

Although your options here are limited, it is best to know the policy for missed flights so that you can utilize that option. Here is a mapped guide of the Hawaiian Missed Flight policy that highlights your travel alternatives, service fee, and/or compensation.

In Reference to Hawaiian Airlines Missed Flight Guide

When you miss your flight with Hawaiian Airlines, you first must familiarise yourself yourself with their missed flight policy. It aims to accommodate passengers who encounter such trouble.

The main point to understand is that when you miss your flight due to personal reasons, your options are constrained. Whereas, if the problem arose from their end, you have the maximum potential for a refund.

However, the options available to you may depend on the circumstances surrounding your missed flight—whether it was due to delays, cancellations, overbooking, emergency, or personal reasons.

Let’s first discuss how you can tackle this problem and then discuss in detail all the clauses attached to it.

What should be your Hawaiian Missed Flight Procedure?

Step 1: Contact Hawaiian Airlines the moment you miss your flight

• Dial up their customer service hotline +1-833-930-2006 to contact a real-time agent.
• The sooner you connect with them, the better your chances of rebooking or getting refunds.
• Follow the automated voice commands and choose to talk to an official.

Step 2: Communicate and Provide Flight details

• Have your booking reference ready to give precise details.
• Explain to them your reason for missing the flight.
• Seek their advice.

Step 3: Understand your Booking Alternatives

• The airline may offer to rebook you for the next available flight based on your situation.
• You may grab the available option or go for a same-day standby.
• You will be asked to book a new ticket if the flights are unavailable.
• The tickets will be available at the current price.

Step 4: Pay the Hawaiian Missed Flight Fee

• If you are rebooked on another flight, you must pay the rebooking fee to reserve your seat.
• However, you can claim compensation if you miss your connecting flight because your flight arrived late.

Hawaiian Rebooking Policy

If you missed your Hawaiian flight, the airline allows passengers who miss their flights to be rebooked on the next available flight. However, specific conditions apply:

Same-day rebooking

When you miss your flight due to reasons beyond your control (e.g., flight delays, bumping), you can rebook on the same day without incurring rebooking charges.

• If your flight is disrupted, the airline automatically reassigns another flight to you and informs you about the rescheduling.
• However, if they are not able to find you a flight, you may cancel your booking and receive a refund.

Hawaiian No-Show Policy

If you do not arrive at the airport on time or cannot board the flight simply because you arrive late, you will be classified as a no-show. When you are deemed a no-show, you have to face certain consequences:

• Ticket cancellation: The airline deducts the value of your flight ticket, including service fees, taxes, and charges. Moreover, the remaining parts of your itinerary, like connections and return flights, are also cancelled.
• No refund or credits: The amount you paid becomes non-refundable and not transferable as a travel credit.
• However, you still have the option to rebook for a fee, or you may have to buy a new ticket.

Reasons for missing a Hawaiian flight

In some cases where airlines are at fault, the missed flight is often caused due to a delay.

You might miss your flight when:

• there is a lengthy tarmac delay at your departure or arrival port.
• You are bumped because your reserved flight was overbooked, and you are denied boarding.
• It has been delayed due to technical problems with the aircraft.
• Security checks take a lot of time.
• A delay made you late for catching a connection.

During these times, the airline is legally bound to provide you with a Missed Flight Compensation Hawaiian.

Hawaiian Contingency Plan for Tarmac Delays

Hawaiian aims to provide a safe travel experience and manages tarmac delays that are occasionally caused by weather, air traffic control or other operations.

• For a domestic flight, the airlines don’t hold an aircraft for more than 3 hours on the tarmac. If it does need to, then they allow passengers to deplane and provide care (meals and potable water).
• For international flights, the limit to keep an aircraft on tarmac is 4 hours. They provide food, water and safety aids to passengers within 2 hours of departure or arrival, if the plane is stuck. The airline also updates passengers about the delay status in every 30 minutes. Passengers can choose to deplane as well.

Hawaiian Missed Connection Policy

Due to significant delays in flights, people often lose their connections. For this, Hawaiian Airlines has a specific policy in place:

• A delay of more than 3 hours entitles passengers to compensation and the option to rebook.
• If it is an interline agreement itinerary, Hawaiian Airlines and the partner will be involved to sort out the best options for you.
• As soon as the airline get the information about your missed connection flight, they automatically put you to the next available flight. If the next flights are fully reserved, Hawaiian may assist you in rebooking with partner airlines.

Hawaiian Missed Flight Refund: T&Cs

Compensation can be given to travellers whose flights are delayed by 3+ hours or have to wait for three or more hours after their flight gets cancelled. The amount of refund depends on the length of delay or cancellation. The Airlines give you options to choose from how you wish to receive your reimbursement:

• Travel Voucher or Credit: A value of $50 in your travel voucher that will be valid for one year from the date of issuance.

OR

• Miles or Points: At least 2,000 Hawaiian miles for future use.

However, compensation cannot be claimed if the missed flight is caused by the following:

• Air traffic control
• Poor weather conditions
• Passenger’s sickness
• Extraordinary condition beyond Hawaiian’s grip.

The voucher amount may depend on the delay or cancellation length and has no residual value.

Accommodation Cover for missed flights:

• When Hawaiian is not able to put you on another flight within 3 hours, or in lengthy delays, a meal voucher is also provided.
• If flight disruption occurs during the overnight hours of 10:00 p.m. – 6:00 a.m., and you are not a resident in the departure city, your hotel stays and transportation will be taken care of.
• Also, if the airline is not efficient in arranging these, you will get reimbursed for the expenses you handled. Provide you expense receipts for that.

Learn Hawaiian Missed Flight Refund Process

Upon missing a flight, if your ticket gets cancelled or if the airline fails to accommodate you on other flights, you should know how to receive your missed flight refund:

• Call Hawaiian Airlines: First have your missed flight ticket in hand and then dial the Hawaiian Missed Flight helpline +1-833-930-2006.

• Know your Refundability: Inform them about the flight you missed for a specific reason. Understand their policy and your entitlement to the refund.

• Fill out the Refund Request Form: Once you confirm, proceed to submit a claim for the payback of your missed flight. Remember to put the important documents along with the form.

• Wait During the Processing Time: It takes around 10 to 14 days to process the refund, so sit back and wait for your refund in it’s original payment form.

How do you get your Hawaiian Flight Delay Compensation?

In cases where the missed flight is caused due to a delay caused by Hawaiian Airlines, you may be entitled to compensation depending on some factors.

• The length of the delay caused,
• The efforts put into minimizing the challenging situation for travellers, including the provision of food & water, medical aid, etc.
• Whether the flight actually took off (from the departure airport or diversion) or flew back to the gate.
• For tarmac delays: an explanation for the delay that exceeded 3 hours.

Claim Process for Compensation

Document every relevant paper, including flight ticket or details, boarding pass and cause of the delay. You need submit your claim via official channels of Hawaiian Airlines.

Please note: Compensation requests due to flight disruptions must be filed in writing, along with attachments of flight tickets, boarding pass stubs, and expense receipts.

Hawaiian Airlines Mailing Address: Documentation for compensation must be sent via mail to

Consumer Affairs Office

P.O. Box 30008

Honolulu, HI 96820

Outreach Get Human Desk for Missed Flight Support Now!

Hawaiian Airlines offers its best support to passengers affected by flight disruptions and minimizes their hardships. If your Hawaiian Missed flight is affecting your travel plans, call us now at +1-833-930-2006 and get an immediate solution for your flight. Take the suitable option for flying the same day with our flight services and accommodations.