There are many sudden circumstances in our lives that force us to cancel our plans. Whether it’s the unfortunate demise of a loved one or an urgent business meeting, thanks to Sun Country Airlines Change Flight, customers can now modify their flight booking.
Sun Country Change Flight, as the name itself suggests, is a feature that allows all customers to make changes in their flight’s date, time, and route. However, the customers must make these changes before the scheduled flight departure.
Before you proceed to make these changes, you must understand how Sun Country Flight Change works. As you read the article till the end, you will learn about the different methods of flight change, the policy, and other related information.
What is Sun Country’s flight change policy?
Please read the points below to get a brief overview of Sun Country Airlines’ change policy.
- Under this policy, customers can change the date, time, and route of their booked flight.
- There is a certain change fee that customers are liable to pay in order to change their flight details.
- However, under some circumstances, the airline may waive the change fee.
- The change fee is applied per passenger, so if two people are flying together, they both need to pay the change fee.
- When you rebook a flight, you must pay the fare difference between the new and earlier flight if the new flight is costlier.
- However, if the new flight’s fare is less than the flight you booked earlier, then the airline will convert the remaining amount into travel credit.
- The travel credit/voucher is eligible for a year from the date of booking, so make sure you utilize it within the time frame.
- Customers who made their flight booking using the Sun Country official website or customer service can make changes the same way.
- However, if you made the booking through a travel agency or third party, then you must contact them for any changes.
- If you are making changes due to illness, military orders, or bereavement, then you must provide valid proof to the airline.
Now that you know the key points of the Sun Country Airlines Change Flight Policy, let’s move towards the different ways to change the flight.
How do I change my flight to Sun Country?
To ensure an easy and comfortable flight change process, the airline provides customers with a number of options to change their flight details. These are:
- Sun Country customer service changed the flight.
- Change flights by visiting the official website or the mobile app.
- Visiting the airport Sun Country desk.
- Self-service kiosk at the airport.
- Travel Agent (In case the ticket was purchased the same way)
Customers can choose any of the above-mentioned methods to make changes to their Sun Country flight details. In the next section, you will find the detailed instructions of these methods. Please go through these methods and choose whichever suits you the best.
Online Method
The online method of changing Sun Country flight details is easy and convenient. Customers can do it from their homes or anywhere if they have a laptop or the Sun Country app on their mobile. Please refer to the steps below to learn the step-by-step procedure.
- Firstly, visit the official website of Sun Country Airlines.
- Secondly, enter your username and password to log in to your account.
- Click on ‘Manage my bookings’ and then go to ‘My Trips’.
- Your upcoming trips will display on the screen now; select the flight you wish to change.
- Now, you will have two options on your trip- Cancel Flight or Change Flight.
- Thirdly, click on Change flight, and let the page redirect you to the further process.
- Fill in the change details as asked on the screen, and wait while the available flights load.
- Select a flight that suits your new itinerary, and proceed towards the booking section.
- Check the fare difference and make the payment for the extra fare, if applicable.
- Finally, you will receive your new itinerary in your email.
When you start the online process of Sun Country Airlines Change Flight, make sure you have a good internet connection. If you are unable to change your flight, read the next section that explains the offline procedure.
via Phone Number
The offline method is the traditional method of changing flights. Customers can call the Sun Country customer service phone number and request a flight change. Follow the steps given below to complete the process.
- Dial the official Sun Country Customer Service phone number 651-905-2737 or 1 (833) 930-2006.
- Several IVR instructions will play now; listen to them carefully and press the key assigned for flight change.
- Once a Sun Country agent answers your call, explain to them that you want to make changes to your flight.
- Please provide the confirmation number and last name of the passenger to the agent.
- The agent will then access your booking, after which you can tell them the desired changes you want.
- Now, from the available flights provided to you by the agent, choose a flight that suits your itinerary and budget.
- Proceed towards the booking option, and choose a payment method.
- Make the payment if your new flight is costlier than the original one.
- You will receive your updated itinerary in your email shortly.
Calling Customer Service to change your Sun Country flight is a widely used method. Customers are requested to keep their itinerary details handy so that the process is done quickly and without any confusion. Moreover, it is recommended that the customers call during off hours so that the calls do not come while waiting.
Office Method
If the place you’re residing at is near the ticketing office, then you may directly visit the place as well. Find the steps for Sun Country Airlines’ change flight at the ticketing office below.
- Visit the nearest ticketing office.
- Ask any Sun Country agent to direct you to a customer service executive.
- Explain your concern to the respective ticketing officer.
- Now, provide the current flight details and the changes you wish to make.
- Select a flight from the available options, and choose a payment method.
- Make the payment, if necessary.
- Your new itinerary will be displayed on your email address shortly.
Sun Country Change Flight by Self-Service Kiosk
This is another type of online method for modifying current flight details. All you need to do is visit the self-service kiosk near you and put your current flight details in the provided area. Then, select the change flight option and select a flight that suits your requirements. Make the payment as required, and then click on confirm.
What is the Sun Country Change Flight fee?
The change flight fee for Sun Country depends on how early or late you make the changes. Read the points below to know the change fee you are liable to pay.
- Making changes in your flight 60 days prior to the scheduled departure allows you to change flights for free.
- If you modify your flight 59-14 days prior to the scheduled flight departure, then you need to pay $36 as a change fee for each segment of the flight.
- Moreover, if you make changes in your flight details 13-0 days prior to the departure, then you must pay $79 as a change fee for each segment.
Sun Country Change Fee Waiver
Sun Country understands that there are some life events that are unexpected, and no one can avoid them. In case of such events, the airline waives the change fee if the customer provides valid proof to them. These reasons include:
- Death of a family member: In case of the sudden unfortunate demise of an immediate family member, the airline allows customers to make changes in their flight free of cost. However, the customer must provide proof, such as the death certificate of the deceased, to avail of the fee waiver.
- Illness: If the passenger or a co-passenger falls ill and the doctor prohibits them from traveling, then a fee waiver is possible. However, the customer must provide medical reports or a doctor’s prescription justifying the same.
- Military Orders: If a passenger cannot catch the flight because of a military order, then the passenger can get their change fee waived. Again, valid documented proof for the same is required.
- Government orders: Any passenger who is prohibited from traveling out of the city/country as per government orders can get their change fee waived by the airline. Please provide valid proof during the request.
Same Day Flight Change Sun Country
Since life never knocks on our door before it presents a crisis situation, Sun Country provides customers with same-day Sun Country Airlines Change Flight. Read the steps given below to know the key highlights of this policy:
- In order to make same-day changes, the new and the original flights must have the same number of layovers and the same route.
- Sun Country must operate the new flight that you are planning to book.
- The new flight must have the same departure and arrival airport. Moreover, the flight must be on the same day.
- If the passenger holds a membership or a high-class ticket, then the airline may offer the passenger the standby facility.
- Any passenger who is planning to make same-day changes must contact Sun Country directly.
- The new flight booking depends on the availability of seats on the aircraft.
- According to the Sun Country Airlines Change Flight Policy, the passenger may need to pay 100 USD as a same-day change flight fee.
Conclusion
Sun Country Airlines understands the urgency and sudden life events that take place in all our lives. Therefore, the airline offers customers a chance to modify their flight details at their convenience. For more information, get in touch with a live person at Sun Country by calling 651-905-2737 or 1 (833) 930-2006.
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Frequently Asked Questions
The Sun Country Airlines Change Flight policy allows customers to change their flight’s date, time, and route before departure.
Customers can choose any of the online and offline options to change their flight details. These include visiting the ticketing office, calling customer service, changing by visiting the website, and more.
Talk to a live person at Sun Country Airlines by calling their customer service phone number 651-905-2737 or 1 (833) 930-2006.